Exchange & Return Policy
At The Mag Glow, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a hassle-free exchange and return process subject to the following terms and conditions:
Eligibility
To be eligible for an exchange or return, please ensure that:
- Your request is made within 7 days from the date of delivery.
- The product is unused, in its original packaging, and in the same condition as when received.
Non-Returnable Items
The following items are not eligible for exchange or return:
- Products that are personalized or customized.
- Consumable or perishable items.
- Gift cards.
Exchange Process
If you wish to exchange an item, please follow these steps:
- Contact our Customer Support team at support@themagglow.com within the eligible timeframe.
- Provide your order number and a description of the item you would like to exchange.
- Our team will guide you through the exchange process, including shipping the item back to us.
Return Process
If you wish to return an item, please follow these steps:
- Contact our Customer Support team at support@themagglow.com within the eligible timeframe.
- Provide your order number and the reason for the return.
- Our team will guide you through the return process, including shipping the item back to us.
Refund or Store Credit
Once we receive your returned item and inspect it, we will initiate the refund process. You may choose to receive a refund to your original payment method or opt for store credit, which can be used for future purchases.
Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to a product defect or an error on our part.
Processing Time
Please allow up to [Insert Number] business days for us to process your exchange or return once we receive the item.
Contact Us
If you have any questions or require assistance with your exchange or return, please contact our Customer Support team at support@themagglow.com. We are here to help and ensure your satisfaction.